OpenText Qfiniti Delivers Avant-garde Workforce Access for Amazon Connect through AWS Marketplace
Waterloo, ON – 2018-10-22 – OpenText™ (NASDAQ: OTEX, TSX: OTEX), a all-around baton in Enterprise Advice Administration (EIM), today appear the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based acquaintance centermost band-aid that enables any business to bear bigger chump account at a lower cost. OpenText Qfiniti is accessible now on AWS Marketplace.
“For the able and affiliated enterprise, carrying aberrant chump account is a able aggressive differentiator. Customers, who are added agreeable acquaintance centers on assorted channels, still apprehend to accept aberrant service,” said Mark J. Barrenechea, carnality chair, CEO and CTO, OpenText. “The affiliation of Qfiniti with Amazon Connect signals a new accepted in cloud-based chump abutment and workforce access and enables all organizations application Amazon Connect to bear world-class chump support, while ensuring abysmal and allusive acumen into the abstracts and advice that these interactions produce.”
OpenText Qfiniti provides organizations using Amazon Connect with a able-bodied SaaS workforce access solution, including abounding alarm playback and avant-garde analytics. Qfiniti offers enterprise-class capabilities including acquaintance centermost recording playback, custom affection ecology forms, desktop awning capture, user configurable muting and appearance of articulation and awning action for acquittal agenda industry compliance, and avant-garde analytics.
“Workforce access applications are all-important to accredit the acknowledged operation of acquaintance centers with cogent abettor populations. OpenText Qfiniti delivers an able and acute acquaintance centermost agent assurance platform,” said Joe Eisner, All-around Segment Lead for Amazon Connect.
“The modular and easy-to-use interface of Qfiniti is the absolute band-aid for acquaintance centers attractive for a cloud-ready, digital-first band-aid for workforce optimization,” said Muhi Majzoub, controlling carnality admiral of engineering and billow casework at OpenText. “This new, unified access to workforce access allows acquaintance centers to seamlessly alteration absolute apprenticeship programs to the cloud, cut absolute amount of buying by affective to a software as a account (SaaS) model, and abate business abeyance acquired by costly, vendor-mandated upgrades.”
OpenText, The Advice Company™, enables organizations to accretion acumen through bazaar arch advice administration solutions, on bounds or in the cloud. For added advice about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com.
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