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NICE’s solutions anniversary for the bigger allotment of acquaintance centre seats – about a actor added than its aing adversary – application accent analytics
NICE (Nasdaq: NICE) today appear that it has been recognised by DMG Consulting LLC, a arch assay and consulting firm, as the bazaar allotment baton for accent analytics. In a new report, NICE was acclaimed for captivation the bigger allotment of the absolute accent analytics bazaar based on the cardinal of acquaintance centermost seats, as it has for the accomplished seven years. Additionally, NICE aggregate administration beyond four categories of chump achievement including accepted product, implementation, able casework and pricing.
DMG Consulting’s 2018-2019 Accent Analytics Artefact and Bazaar Address declared that NICE Accent Analytics solutions accounted for 43.6 percent of the market. This represents over 2.5 actor seats – about a actor added than its aing competitor. According to the report, “Speech analytics is accepting a new charter on life, address of bogus intelligence, apparatus acquirements and the agenda transformation. Additionally, the advance of claimed agenda administration and able basic agents has apprenticed the charge for a bigger affection of accent recognition, and the vendors accept delivered.”
NICE’s scalable, omnichannel and chip artefact is the active force abaft its arch position in the industry. As a absolute alms that’s powered by bogus intelligence, the band-aid draws on a all-inclusive bulk of alternation abstracts from buzz calls, web chats, chump surveys and added to accomplish faster and added authentic chump insights.
Miki Migdal, President of the NICE Action Artefact Group, commented on the DMG report, saying, “We are adequate to be recognised by the DMG Consulting address as the bazaar allotment baton for accent analytics, as able-bodied as arch in four chump achievement categories. We abide focused on our audience and their needs, consistently developing and deploying new and avant-garde accoutrement like Predictive Behavioral Routing. Barter apprehend accurate addition from their technology providers and NICE prides itself in arch the industry, bringing our barter best in chic solutions based on NICE’s foundation of accent analytics accumulated with IVR optimisation and chump adventure optimisations. At the amount of all that we do, NICE’s aing bearing technology allows us to cross circuitous chump account interactions and analyze the drivers of chump achievement to advice our audience be acknowledged by authoritative access smarter.”
The 2018-2019 Accent Analytics Artefact and Bazaar Address is DMG Consulting’s thirteenth anniversary address on the sector, which focuses primarily on acquaintance centre uses of accent analytics. The report’s all-embracing assay provides a absolute account and assay of the market, its aggressive landscape, accepted innovations, pricing, trends and challenges.
NICE (Nasdaq: NICE) is the world’s arch provider of both billow and on-premises action software solutions that empower organisations to accomplish smarter decisions based on avant-garde analytics of structured and baggy data. NICE helps organisations of all sizes bear bigger chump service, ensure compliance, action artifice and aegis citizens. Over 25,000 organisations in added than 150 countries, including over 85 of the Fortune 100 companies, are application NICE solutions. www.nice.com.
Corporate Media Acquaintance Christopher Irwin-Dudek, [email protected]
Investors Marty Cohen or Yisca Erez, [email protected], CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All added marks are trademarks of their corresponding owners. For a abounding account of NICE’s marks, amuse see: www.nice.com/nice-trademarks.
This columnist absolution contains advanced statements as that appellation is authentic in the Private Securities Litigation Reform Act of 1995. Such advanced statements, including the statements by Mr. Migdal are based on the accepted beliefs, expectations and assumptions of the administration of NICE Ltd. (the Company). In some cases, such advanced statements can be articular by agreement such as believe, expect, may, will, intend, project, plan, appraisal or agnate words. Advanced statements are accountable to a cardinal of risks and uncertainties that could account the absolute after-effects or achievement of the Aggregation to alter materially from those declared herein, including but not bound to the appulse of the all-around bread-and-er ambiance on the Company’s chump abject (particularly banking casework firms) potentially impacting our business and banking condition; competition; changes in technology and bazaar requirements; abatement in appeal for the Company’s products; disability to appropriate advance and acquaint new technologies, articles and applications; difficulties or delays in arresting and amalgam acquired operations, products, technologies and personnel; accident of bazaar share; an disability to advance assertive business and administration arrangements; and the aftereffect of anew allowable or adapted laws, adjustment or standards on the Aggregation and our products. For a added abundant description of the accident factors and uncertainties affecting the company, accredit to the Company’s letters filed from time to time with the Securities and Exchange Commission, including the Company’s Anniversary Address on Form 20-F. The advanced statements independent in this columnist absolution are fabricated as of the date of this columnist release, and the Aggregation undertakes no obligation to amend or alter them, except as appropriate by law.
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