A computer advancement at the Employment Development Department over the Activity Day weekend has prevented tens of bags of Californians from accepting their unemployment allowances for a ages or longer.
In a Web column backward Monday, EDD said it had whittled bottomward to 15,000 the cardinal of bodies who are still adverse delays, bottomward from 40,000 beforehand in the day and as abounding as 185,000 at one point aftermost month.
The new claims-processing software was installed by Deloitte. To abide accepting benefits, unemployed bodies charge recertify that they are acceptable every two weeks, either online, by mail or over the phone. Commonly recipients accept acquittal on their EDD debit cards aural a day or two of re-certifying, although EDD warns it can booty up to 10 days. Aback the new arrangement was installed, abounding bodies accept been cat-and-mouse far longer.
People who accept approved to alarm EDD to ask about their payments accept been clumsy to get through, alike afterwards hundreds of tries, aback EDD chock-full staffing its buzz curve in the afternoons in May.
Gary Konieczny of Fresno said his aftermost acquittal was on Sept. 10. “I certified on the 23rd. Normally, I accept (a payment) aural 24 hours. I’m still waiting.”
Diane Mahoney of Benicia says she has had agitation accepting the affirmation forms she needs to mail in. A affirmation anatomy for the anniversary catastrophe Aug. 11 didn’t access until the aboriginal anniversary of September. She mailed it about Sept. 7, but didn’t get paid until Sept. 17. That is the alone acquittal she has accustomed aback Aug. 12. She says EDD owes her added than $2,000 in aback benefits.
“My buzz is about to get cut off. I owe all my ancestors associates and friends. I am backlogged on my rent, I’m about to get my three canicule to pay notice,” she says.
Tom Warner says he hasn’t been paid aback Aug. 15, admitting abiding two affirmation forms aback then. He e-mailed EDD three times in September but got no response, added than a anatomy letter that accustomed a day ago allegorical him of the computer problem.
Warner e-mailed his accompaniment senator, Jerry Hill’s office. “They said they would alarm on my behalf. I said acceptable luck, I alarm and all I apprehend is nothing.”
Aurelio Rojas, a agent for Hill, D-San Mateo, said complaints to his appointment “have angled from capacity who are not accepting unemployment checks. Capacity are affronted and balked that because of a computer annihilate they can’t pay their hire or buy food. Just yesterday, a man alleged crying, a wit’s end. We acquaintance the EDD on their behalf, but workers there are so backed up, it’s demography them abundant best to chase up. In cases area there’s apartment and aliment insecurity, we accredit them to non-profits.” Rojas said Hill’s appointment is acceptable about 20 EDD cases, up from an boilerplate of 10 normally.
Dan Lieberman, columnist secretary for California Sen. Leland Yee, D-San Francisco, says his appointment accustomed about six EDD complaints in September, compared to three or four in a accustomed month. “If anyone is accepting an issue, we and best accompaniment aldermanic offices can booty affliction of these problems,” unless it is article ever complex, he says. “If you can’t get authority of EDD, we are a actual acceptable abode to go.”
On its Web site, EDD explains that, “Since the accomplishing of our new system, the EDD is processing about 83% of all certifications from all claimants aural the anniversary in which the acceptance was accustomed – the majority of them on the aforementioned day.” It says “most certifications are accurate for payment, some are erfingers from acquittal due to awkwardness and others crave added analysis afore a final assurance can be made.”
It says “A subset of these barter has accomplished delayed payments due to a excess of certifications to be processed.” But it does not say absolutely which subset of barter accept been affected.
To acceleration up payments, Marty Morgenstern, the state’s secretary of activity and workforce development, aftermost ages ordered EDD to activate advantageous backlogged claims afore it had fabricated a final assurance of eligibility. EDD says it is now commutual this another processing adjustment “and we will complete the added time-consuming accommodation reviews at a after date.”
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